Privacy Policy

Effective Date: April 24, 2026
Last Updated: September 25, 2026

This Privacy Policy explains how Vidream Lab ("Vidream," "we," "our," or "us") collects, uses, shares, protects, and deletes information when you use the Vidream mobile applications (the "App") and the website at vidream.ai (the "Site"), together the "Service."

Please read this Policy before submitting information. Accepting our Terms of Use, reading this Policy, granting device permissions, or continuing to use the Service does not replace the explicit permission required before sharing your content with a third-party AI service.

Summary of Key Points

We process the photos you choose to submit and the text prompts you enter to generate the image or video you request. We do not scan or upload your entire photo library.
With your permission, your inputs are sent through Vidream to Alibaba Cloud, BytePlus, or both, depending on the feature. Photos may contain faces and other personal information. Multi-step effects may also involve processing intermediate generated content.
Before you select a photo for upload, the App explains the sharing and asks for your permission. If you decline, the photo and prompt are not sent for that request.
Transfers use HTTPS/TLS encryption in transit. The receiving AI provider processes the content to generate your result.
Vidream does not use your personal data, uploaded content, or prompts to train AI models or identify you through facial recognition.
Vidream deletes uploaded source photos from its servers after the requested image or video generation is completed. Vidream does not persistently store the text prompts submitted for generation.
You can delete generated results in the App. Otherwise, we retain them on our servers for no more than 7 days and then automatically delete them.
You can request deletion of associated data through My → Feedback, which prepares an email to hi@vidream.ai containing your app ID so we can locate the relevant records.
Vidream's own deletion periods are separate from the AI providers' processing and retention practices, described in Section 4.

1. Information We Collect and How We Collect It

1.1 Media you choose to submit

We receive photos that you select and submit through the App and, where a feature accepts video input, videos that you choose to submit. We access the specific media you select rather than scanning or uploading your media library. Media may contain faces, other people, or other personal information included in the content.

1.2 Text prompts

We receive descriptions or instructions you enter to guide AI generation and transmit them to the relevant AI service for your request. Vidream processes these prompts for transmission and does not persistently store their content or maintain a history of submitted generation prompts.

1.3 Generated content

We receive the image or video generated for your request and make it available to you during the retention period described in Section 9. Some effects involve multiple processing steps and may produce intermediate content before the final result.

1.4 App ID

The App uses an app-specific identifier to associate records with your use of the Service and help us locate data for support and deletion requests. Although this ID does not itself state your real name, it can link records associated with your use of the App. We do not treat information as irreversibly anonymous merely because it is associated with this ID rather than a name.

1.5 Usage, device, and online activity information

When you use the App or Site, technical and usage information is collected automatically through their operation and communication with our systems. This includes language preference, first and most recent use dates, features or pages accessed, session duration, navigation activity, operating system, device model, IP address, and browser type.

1.6 Feedback and privacy requests

When you send us an email, we receive your email address, message, the app ID included in the message, and any attachments you choose to send. The email prepared through My → Feedback includes your app ID to help us locate associated records. You can review the message before sending it. Do not include passwords or other information that is unnecessary for your request.

2. Photos Containing Faces

Photos submitted for generation may contain faces. With your permission, those photos are transmitted and processed to create the requested image or video. AI processing may involve the visible facial regions and other visual features of the photo as part of rendering the requested effect.

Vidream does not use faces in submitted photos to identify or authenticate people, perform facial recognition, or build a biometric identification database. We do not extract and retain biometric identifiers or face templates for those purposes.

Processing a photo for a creative effect is different from using a face to establish someone's identity. However, photos containing faces may still be personal information, and this Policy applies to them. We do not describe such photos as non-personal simply because we do not use them for facial identification.

Photos containing faces follow the same Vidream retention and deletion rules as other source photos. The AI providers' processing and retention are addressed separately in Section 4.

3. How We Use Information

We use information for the following purposes:

Provide requested features: process your selected media and prompts, route an authorized request to the appropriate AI provider, complete any required generation steps, return the result, and make it available to you.
Manage associated data: use the app ID to associate relevant records with your use of the Service and locate them for support or deletion requests.
Operate and improve the Service: use technical information and aggregate usage trends to maintain performance, understand feature use, and improve the user experience. This does not authorize using submitted content or prompts to train AI models.
Respond to you: handle feedback, technical questions, deletion requests, and other privacy requests.
Protect the Service and comply with law: address fraud, unauthorized activity, security issues, and applicable legal obligations.

Vidream does not use your personal data, uploaded content, or prompts to train, fine-tune, or improve AI models.

4. Third-Party AI Services

4.1 Providers and purposes

Vidream uses Alibaba Cloud and BytePlus for AI image and video generation and transformation. Depending on the feature, one or both providers may process data for your request. Some effects combine multiple steps, such as image generation followed by video generation.

4.2 Data shared

The data shared for an authorized generation request includes the media you submit, which may contain faces; any text prompt you provide; and technical generation parameters needed to fulfill the request. For multi-step effects, relevant intermediate generated content may also be passed to another disclosed provider to complete the effect.

Media and prompts can themselves contain personal information. Only submit content you are entitled to use and share for the requested processing.

Transfers through Vidream to these providers use HTTPS/TLS encryption in transit. The receiving provider must be able to process the content to generate the result. Transport encryption does not mean that the intended provider cannot access the submitted content.

4.3 Permission before sharing

The App provides an AI sharing notice and obtains your affirmative permission before the relevant data is transmitted. For photo-based generation, this notice appears before photo selection and upload. It explains what data will be shared, the providers that may receive it, and the purpose.

If you decline, your photo and prompt are not sent for that request. Permission to access photos on your device is separate from permission to share content with an AI provider. Accepting the Terms of Use alone does not authorize this sharing.

4.4 Protection and training restrictions

We require third-party service providers that receive personal data from Vidream to provide the same or a greater level of protection as described in this Policy. These requirements include appropriate security and confidentiality measures, limits on use, and applicable retention, deletion, and data-rights obligations.

We require that content submitted through Vidream is not used by AI providers to train, fine-tune, or improve AI models. Your permission to process content for a generation request is not permission to use it for model training.

Alibaba Cloud's published Model Studio terms state that customer content is not used to develop or improve its models without separate consent. BytePlus's published ModelArk terms state that data is not used for model training unless the customer separately opts in. These training restrictions do not mean that every type of data is deleted immediately after a request.

4.5 Provider-side processing, retention, and deletion

Provider-side processing is governed by the terms and data protection arrangements applicable to the service used. Providers may process or retain information as needed to provide the service, protect its security, comply with legal obligations, or provide requested technical support. Operational features such as logging, monitoring, or diagnostics may also involve retention under the relevant service terms and settings.

Provider retention depends on the applicable service, type of data, operational settings, and legal requirements. Vidream's own source-photo and 7-day result retention rules apply to our servers; they do not determine when a provider deletes its copies or related records.

When a deletion request concerns personal data held by a provider on our behalf, we handle the request through the applicable provider procedures and data protection arrangements. Legal retention requirements and the handling of backups or security records may affect the timing or scope of deletion. You can contact us through the methods in Section 6 for assistance.

4.6 Provider information

The following documents provide information about provider privacy practices and relevant product protections. The applicable service and model terms govern the particular processing involved; the links supplement rather than replace our own disclosures and responsibilities.

Alibaba Cloud

BytePlus

5. Other Sharing

We do not sell or rent your personal data. In addition to the AI sharing described above, we share information in the following circumstances:

Operational providers: service providers supporting functions such as cloud hosting and payment processing may receive the information necessary for those functions, subject to purpose limitations, confidentiality, and data protection requirements.
Legal and protection purposes: information may be disclosed where required by applicable law or legal process, or where necessary to protect rights, safety, or the Service.
Business transfers: information may be transferred in a merger, acquisition, or sale of assets, subject to applicable law and the protections of this Policy.

The protection requirement in Section 4.4 applies to service providers receiving personal data, including any authorized downstream processors. Links to provider policies do not remove Vidream's responsibility for the data it shares.

6. Your Choices, Consent, and Deletion Requests

6.1 AI processing choices

You can review the AI sharing notice before proceeding and choose to agree or cancel. Declining prevents the related sharing for that request. Features that do not require the declined sharing remain available.

If you select the option not to be asked again for the current session and then agree, that remembered permission applies only within the data, providers, and purposes already disclosed. It is not permission for an undisclosed recipient or a different use. Where a change requires new permission, we will provide an updated notice and obtain permission before sharing.

6.2 Device permissions

You can manage access to photos, the camera, and other device features through system settings. These device permissions are separate from permission for third-party AI processing.

6.3 Delete generated results in the App

You can delete generated results directly in the App. When you do so, we delete the corresponding generated result from our servers. If you do not delete a result earlier, we retain it for no more than 7 days and then automatically delete it.

Uploaded source photos are deleted after generation as described in Section 9. The result-deletion feature should not be understood as a separate manual-deletion control for every uploaded source file.

6.4 Request deletion of associated data

Go to My → Feedback and send an email to hi@vidream.ai describing the data you want deleted. The prepared email includes your app ID so we can locate the relevant records. Please keep this ID in the email when submitting a deletion request.

We use the app ID to locate the associated data and carry out your deletion request, subject to applicable legal requirements. If the relevant content has already been automatically deleted, there may be no remaining copy on Vidream's servers to delete.

You may also email us directly. If we cannot locate the relevant records or need to prevent unauthorized deletion, we may request limited additional information necessary to identify the data and verify your request. We do not need your password. Requests are handled in accordance with applicable legal requirements and deadlines.

6.5 Withdraw permission

You can withdraw permission for future AI processing by contacting hi@vidream.ai, including through My → Feedback. Keep the app ID in your request so we can associate it with your use of Vidream. If you also want stored data deleted, state this in your request.

Withdrawal does not undo processing that has already occurred. Uninstalling the App does not, by itself, send us a request to delete server-side data or cancel an already submitted task.

7. Children's Privacy

The Service is not intended for children under 13, and we do not knowingly collect personal information from anyone under 13. Users aged 13–17 should use the App only with the involvement and consent of a parent or legal guardian.

If you believe we have collected information from a child under 13, contact hi@vidream.ai, and we will address the matter and promptly delete the relevant information.

If you submit images of minors, you confirm that you have obtained the necessary parental or legal guardian permission and will use the generated content lawfully and respectfully.

8. Security

We use commercially reasonable measures to protect information, including HTTPS/TLS encryption in transit. Access to information is limited to the purposes described in this Policy and applicable service arrangements.

No method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

9. Retention and Deletion

9.1 Uploaded source media

Vidream deletes uploaded source photos from its servers after the requested image or video has been generated. Photos containing faces follow the same rule. Other source media, where accepted by a feature, is retained only as needed for the requested processing and related task handling.

If processing fails, is cancelled, or times out, source media is retained only for as long as needed to resolve or close the request and is then deleted. It is not retained for model training.

9.2 Generated results

Generated results remain available for no more than 7 days unless you delete them earlier in the App. They are automatically deleted from Vidream's servers after that retention period.

9.3 Text prompts

Vidream does not persistently store text prompts submitted for generation or retain them alongside generated results. They are processed for transmission to the AI service for your request. Provider-side practices are described separately in Section 4.

9.4 App IDs, feedback, and technical records

App IDs, feedback and privacy-request records, and usage or device information are retained only as long as needed for their stated operational, support, security, or legal purposes. Relevant criteria include whether records are needed to locate active content, resolve a request, protect the Service, or satisfy a legal requirement.

These records are separate from generated results and do not automatically share the same 7-day retention period. You can request deletion as described in Section 6, subject to applicable legal requirements.

9.5 Provider-held information

Provider-held inputs, outputs, and related records are subject to the applicable processing and retention arrangements described in Section 4. Deleting a copy from Vidream's servers does not by itself establish when a provider deletes records it holds.

10. Third-Party Websites

The Service may link to external websites or services. Their independent practices are governed by their applicable policies, which you should review. This does not remove Vidream's responsibility for selecting providers and protecting the data it shares for the operation of the Service.

11. International Data Transfers

Information may be processed on servers outside your country of residence, including by our AI providers. Where applicable law requires, we use appropriate safeguards for cross-border processing, including applicable contractual protections. You may contact us for information about the safeguards relevant to your data.

12. Your Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of your information; object to or restrict processing; and withdraw consent.

To exercise these rights, contact hi@vidream.ai. Using My → Feedback helps include the app ID needed to locate your records. We may request only the information reasonably necessary to locate the data and verify your entitlement to exercise the requested right.

13. Changes to This Policy

We may update this Policy to reflect changes to the Service or applicable requirements. We will publish the revised Policy with an updated date and provide an in-app or other notice where required.

A Policy update or continued use of the Service does not, by itself, authorize third-party AI sharing beyond your existing permission. Where a change requires explicit permission, we will obtain it before the relevant sharing occurs.

14. Contact Us

For privacy questions, deletion requests, or other data requests:

Vidream Lab
Email: hi@vidream.ai
In the App: My → Feedback

Please describe your request and retain the app ID included in the email when it is needed to locate your data.